CTA starts community consultations to beef up air passenger protections

The Canadian Transportation Company (CTA) is launching consultations on its proposed amendments to the Air Passenger Safety Regulations (APPR) – with an invitation for Canadians to participate.

The consultation period will be open for 30 calendar days and finish Aug. 10, 2023, the quasi-judicial agency discovered in a push release on Tuesday (July 11).  

As soon as it collects feedback and remarks, the CTA will then publish draft regulations.  

There will be an opportunity to review and remark on this doc prior to it is finalized, approved by the CTA and Cabinet, and released in Canada Gazette II, the agency claimed.

The Budget Implementation Act introduces improvements to the Canada Transportation Act to clarify, simplify and bolster Canada’s air passenger protection procedure.

Study Far more: In spite of hiccups, airline field seeing fewer disruptions compared to previous calendar year, says Alghabra

The new restrictions purpose to remove 3 categories of flight disruptions that have been utilized to establish payment for air travellers who deal with delayed or cancelled flights.

Airways will be needed to provide payment to travellers when there is a flight disruption, “unless there are exceptional conditions,” the agency suggests.

Carriers will have the load to show the predicament is an remarkable circumstance.


“One goal of the consultations is to outline these exceptions,” the CTA claimed Tuesday.


The company is proposing other regulatory amendments to airline communication prerequisites, and the defining of passenger entitlements that would implement in the situation of all flight disruptions, and individually, those that would implement for remarkable instances.

Particulars can be found in this Session Paper listed here.

In addition, the Act aims to boost the effectiveness of the CTA’s dispute resolution process.

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It will authorize the CTA to get well from airways the charges of processing air passenger issues, which will be subject matter to a independent session later in 2023.

“The Canadian Transportation Company welcomes the opportunity to improve the air passenger protection regime. We are dedicated to enhancing how air passengers issues are processed and to provide improved services to Canadians,” mentioned France Pégeot, chair and CEO of the CTA, on Tuesday.

Who’s to blame?

The update will come as flight delays and cancellations when all over again make headlines as Canada’s hectic summer time vacation period ramps up.

Air Canada cancelled or delaying practically 2,000 flights during the Canada Working day prolonged weekend, and last week, a tweet from WestJet CEO Alexis von Hoensbroech laid the blame for a delayed (WestJet) flight he was on at the feet of “understaffed” Nav Canada, the company powering air targeted visitors command towers.

von Hoensbroech, for a person, has beforehand voiced his aid for APPR legislation, which states how airways need to communicate and reimburse or compensate shoppers for delayed or cancelled flights or for broken luggage.

Alexis von Hoensbroech, CEO of The WestJet Group, publicly complained about his delayed WestJet flight last week. (Twitter/@AHoensbroech)

But the CEO believes airlines aren’t the only kinds to blame when troubles come up.

“There’s airports, there is certainly navigation, you will find safety, there’s border regulate, you can find ground handlers,” von Hoensbroech explained to media last February, noting that individuals departments aren’t subject to the exact same guidelines and polices as airlines.

“Whatever occurs, it truly is usually the airline, and the airline basically becomes the insurance coverage enterprise for the total field,” the CEO reported at the time. “If you want an aviation sector that collectively produces a reliable item for our visitors, then there has to be some shared accountability.”

Problem is improving, suggests Alghabra

Delays and cancellations plagued Canadian airports final summer season as the travel field restarted following months of pandemic-associated shutdowns and interruptions.

Things acquired so terrible that, at 1 position, Toronto’s Pearson Airport was named the worst airport in the world for flight delays.

Study Additional: Air passenger legal rights changes set load of proof on airlines, not travellers, claims Ottawa

The vacation chaos ongoing into the 2022 winter season vacation season as hundreds of Canadians were being remaining stranded at airports, and in destinations, with minor to no communication from airways, following a snowstorm slammed into select provinces.

A busy scene at Toronto Pearson airport in August 2022. (File photo/Pax Global Media)

Even with hiccups in recent months, Transport Minister Omar Alghabra says the airline marketplace is looking at less disruptions this summertime compared to previous 12 months.

“We’re observing significant enhancement these days, notwithstanding the headlines that we saw just lately, from wherever we had been previous year,” Minister Alghabra explained to journalists very last Friday (July 7), as claimed by CTV Information. “So we need to take stock in that, for the reason that there is been important improvement, but we are nonetheless not at where ideally we should be and Nav Canada is an critical player in this.”

The Minister additional that Canadians shouldn’t delay their summer vacations out of worry for achievable flight delays.

“I want Canadians to be concerned extra about which hotel to continue to be at than what is happening, what’s heading to transpire, at airports or on planes,” Alghabra reported.

Much more info about the CTA’s session procedure can be uncovered here

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